How to Escape from Voice Mail Hell.

Although NPR really irritates me sometimes, I was quite glad to hear a story they ran today: NPR : Phone Guide Is a Real Customer Service. The story was about a guide that Paul English has published which gives you shortcuts to avoid wasting time with voicemail menus and to get directly to a live person. For example, to get a live person when calling Capital One Visa you simply press #0 four times.

I, for one, am very grateful to Mr. English. No doubt his guide will save me time and aggravation.